THE UNUSUAL GIFT SHOP - USEFUL INFORMATION

Terms & conditions for The Unusual Gift Shop

Please read the following carefully and prior to ordering any gifts or products for sale from The Unusual Gift Shop. Access to information on this website including any subsequent purchases are conditional on your acceptance of our Terms and Conditions and other information shown below.

All products and prices (including postage & packing) may be subject to change from time to time. We reserve the right to do this should the need arise.
All products offered for sale are 'errors & omissions excepted'.

Online ordering of gifts

During your ordering process please take time to ensure that the details you provide us with are correct and complete prior to making any purchases.

If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this website. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future.

When you place an order to purchase a gift from The Unusual Gift Shop, we will send you an email confirming receipt of your order.

Returns and Refunds

Whilst we take every care to ensure your items arrive safely sometimes problems can occur. If you receive your order and it appears to have been damaged in transit or it is not the item you ordered, please notify us by email at sales@the-unusual-gift-shop.co.uk, upon receipt and return the item to us in the 'original packaging'. We will happily send a replacement back to you at no extra charge, or a full refund if you prefer. We shall be responsible for the cost of any return postage you incur.

If, for some reason you do not want the item you ordered then please notify us by email at sales@the-unusual-gift-shop.co.uk within 8 days of receipt and return the item to us in its original condition and wrapping.  Upon receipt of the unwanted item or within 30 days of your notification to cancel, whichever comes first, we will refund you the cost of the item or send you an alternative item if you wish. The cost of the postage for the returned item shall be born by you. Should you fail to return the items then the cost, incurred by us, of retrieving them shall be born by you.  

Please note that it is your responsibility to ensure the safe keeping of the item whilst it is in your possession.

Please return faulty, damaged or unwanted items to:-

The Unusual Gift Shop
Higher Farm View
Martinside
Chapel-en-le-frith
High Peak
Derbyshire
SK23 9UF

Please ensure that you get some proof of posting, either a receipt for postage or send the item back by recorded delivery.

Should an item not arrive within 14 days of despatch, please email sales@the-unusual-gift-shop.co.uk with your details and we will investigate the situation.  We shall not be liable for any loss incurred by you due to the late delivery of an item.

Please note: For orders that require personalisation we operate a 'no returns' policy.
Damaged or faulty items will, of course, be subject to the above refund policy.

Your security

The Unusual Gift Shop takes security and your confidentiality seriously.

During your purchase any personal details entered including credit card payments will automatically be encrypted using industry standard Secure Socket Layer (SSL). You will see a padlock symbol at the bottom right of your browser screen to confirm this. Payment will be taken from your credit/debit card once your order has been submitted. Included within your payment will be a postage and packing fee.

Your privacy

For information on this topic please see our 'privacy policy' page.

Delivery

We aim to despatch in stock items, that have been processed, by 4pm (Mon to Fri) the same day or at least by next working day and have been known to dash to the next post office to catch a later collection. However, at busy times and holidays please allow 7 working days for delivery. If you have not received your order within 14 working days from point of purchase please contact us with your order details. If you have ordered a 'personalised gift' please allow up to 28 days for delivery due to the time taken for personalisation.
Please note we cannot guarantee delivery times once items have left our premises.

General

We ensure that every product is accurately described for purchase and all photographs are reproduced faithfully but purchasers should be aware that product colours can be interpreted differently by monitor and desktop settings for each visitor.

The entire range of our unusual gift products are of the highest quality available. We are extremely particular in offering only those gifts which meet our quality standards and are confident that you will appreciate our efforts in this regard.

"I used to sell furniture for a living. The trouble was, it was my own." - Les Dawson